Home » About Us » Customer Testimonials

Customer Testimonials

Bavarian Motor Experts always strives to provide quality service and positive customer experience. To help us meet that objective, we have created customer satisfaction survey hang tags so that we can collect feedback on our performance. We encourage you to fill them out when servicing your car with us. All comments are appreciated especially those that highlight areas where we can improve on. We would like to thank those who took the time to fill one out. Below are some of the comments we have received.

"Very professional service, very clean, orderly facility inspired confidence. A great alternative to BMW dealership." - Anonymous

"Excellent service! Very courteous and accommodating, explained repairs clearly, easy drop-off and no waiting when picking up." - Anonymous

"An incredibly refreshing experience! Very thorough and courteous with very reasonable pricing. I will absolutely refer you to all fellow BMW owners." - M. Chesle

"I wish I had found BME many years ago! Your professionalism and attention to detail are greatly appreciated. Thank you!" - Kathryn

"Great service! Knowledgeable and precise with diagnosis. Rick was very informative and professional." - Chris A.

"I can’t thank you guys enough for all the hard work and dedication put forth towards my car. Thanks for all the help and professional expertise." - Dan

"Very appreciative that I was kept informed about the status of my car. Pricing and service was much better than the BMW/Mini dealership. I would definitely recommend that everyone go and see you guys! Thank you very much!" - Anonymous

"I’d never go anywhere else. Thank you." - Paul C.

"I appreciate the recommendations and estimated cost so I can plan and prioritize what needs to get done at my next visit." - Anonymous

"It’s always a positive experience when I use your services. Rick is always on his game and able to explain the repairs and future maintenance. Your maintenance facility is always spotless."
- Anonymous

"Titus, my mechanic I believe, was incredible helpful and best of all patient and informative. I felt reassured that I was spending my money well." - Anonymous

"You do good work at reasonable prices. This is why I keep coming back." - Anonymous

"I appreciate the calmness and patience of Rick. He was truly a professional. Thank you for technicians for overhauling car and fixing air conditioning. Running smoothly! Great job!"
- Anonymous

"Great experience! Thank you so much from a first time customer." - Tamara U.

"Your services are top notch – much better than the BMW dealer!" - Anonymous

"I always recommend BME to any friends who have BMWs." - Bob S.

"Rick McHattie is always helpful and knowledgeable. As always, Voytek, you have a great staff and thank you for keeping my BMW running well." - Anonymous

"This is a great alternative then going to the dealership! Thanks." - Anonymous

"Good job. We always have high confidence in your work." - Anonymous

"Very pleased with everything, as usual. You guys are great." - Brian H.

"As always thanks for the exceptional and professional workmanship." - Anonymous

"I was very favorably impressed and will definitely come again." - Anonymous

"Thanks Rick and everyone at BME for years of great service!" - Steven

"We greatly appreciate having a competent, well organized and clean shop for our vehicle repairs." - Anonymous

"Best service and greatest value on the island!" - Anonymous

"Speedy repair as usual. Received car back earlier than expected. Cleanest repair facility in Honolulu." - Anonymous

"Service was excellent. Rick was courteous, techs take pride in their work. Thank you."
- Suzanne K.

"Always excellent service at BME. Quality work, cost management, good people, excellent service. Thank you!" - Anonymous

"Best customer service I’ve seen – and it’s been a while. Great job. Keep up the good work."
- Anonymous

"Great service as always. Very helpful and efficient, honest. Thanks to Rick." - Laurence S.J.

"Very thorough check on vehicle status. Also Titus was very patient and understanding. Thank you BME, I’ll be back soon! - Anonymous

"Your shop is very clean and you have the best service personnel with BMW experience."
- Anonymous

"The work was done quickly and I appreciated the complimentary replacement of a light bulb. A good experience all around." - Anonymous