Bavarian Motor Experts respects your privacy. This policy explains how we handle information when you visit our website, contact our shop, interact with our virtual assistant, or receive communications from us.
Last updated: October 30, 2026
Information we collect
We collect information you give us and information generated when you interact with us, including:
- Contact details, such as your name, phone number, and email address.
- Vehicle and service information, such as your vehicle's make, model, year, VIN, license plate, service history, and the reason for your inquiry.
- Call information, such as Caller ID, the number you dialed, the time and duration of your call, and call routing or transfer results.
- Conversation transcripts, messages you leave, and AI-generated call summaries. Where call recording is enabled, call audio may also be recorded.
- SMS permission and delivery records, including your consent or refusal, the text we send, its sender and recipient, and messaging status.
- Technical information received by our website and its hosting providers, such as IP address, browser information, and access logs.
Please avoid providing sensitive information that is unnecessary for your inquiry, such as payment card details or government identification numbers, in a call, text, or website message.
How we use information
We use this information to respond to inquiries, provide automotive service, identify returning customers, handle appointment requests and after-hours messages, and follow up when needed. We also use it to operate and secure our systems, review service quality, maintain business records, and understand which of our phone numbers customers use and what they call about.
Customers who have opted in may receive appointment and service-related text messages, such as appointment reminders, updates about their vehicle, and follow-up information about a service request. We send messages within the scope of the permission you provide. Calling us or providing a phone number does not, by itself, authorize SMS messages.
Virtual receptionist and AI processing
Our virtual assistant uses automated voice and AI services to answer questions, route calls, and take messages. With your permission, we may also send useful links and follow-up text messages related to your call. Our systems may process call audio, create transcripts, and generate summaries for our staff. Authorized staff receive call summaries and transcripts to help respond to your request.
Automated transcripts and summaries can contain mistakes. Please contact our staff if important details need to be corrected. An automated conversation does not confirm an appointment, estimate, or completed transfer unless our staff separately confirms it.
Service providers and other disclosures
We use technology providers to operate our website, telephone routing, AI processing, hosting, data storage, email, and text messaging. These providers may process information needed to perform those services for us. Authorized personnel and providers may also need access for security, maintenance, and support.
We may disclose information when required by law or reasonably necessary to address fraud, security incidents, or threats to people's safety, or to protect legal rights.
SMS information and consent
We do not sell, rent, or share mobile phone numbers, SMS consent records, or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. We do not treat permission for call follow-ups, appointment messages, or service updates as consent to promotional texts.
We share SMS information and consent records only as needed with providers that operate and deliver our messaging service, such as our messaging platform and telecommunications carriers, or when disclosure is required by law. Your SMS consent is not transferred to another business for its own messaging program.
Website technologies and external links
Our website and hosting providers may use cookies or similar technologies to operate and secure the website. You can manage cookies through your browser settings; restricting them may affect site features.
Links to third-party websites, such as maps or external service providers, take you to services governed by their own privacy policies.
Retention and protection
We retain information for as long as reasonably needed for the purposes described here, including customer service, consent records, business operations, security, and legal obligations. Retention may vary by record type, and records in backups may remain until those backups are replaced.
We use reasonable administrative and technical safeguards to protect information. No method of transmission or storage can guarantee absolute security.
Your choices and requests
You may decline an offered text and still receive service from us. To stop texts, reply STOP to the number that sent the message. For help, reply HELP or contact us using the details below. See our SMS Terms for additional information.
You may contact us to request access to, correction of, or deletion of your information. We may need to verify your identity and may retain records needed for legal, security, or other legitimate business requirements. We will handle requests and any applicable privacy rights as required by law.
Changes to this policy
We may update this policy as our services or practices change. The latest version will appear on this page with an updated date. A policy update does not create SMS permission or expand the scope of permission you previously gave.
Contact us
Bavarian Motor Experts
757 Kawaiahao St
Honolulu, HI 96813
Email: bme@bmehawaii.com
Phone: (808) 589-1333
